Diamo Motors USA has announced a new roadside assistance program, included with all new street scooters and motorcycles. Diamo’s Kathryn Davis tells us “This program is unique because it is offered to customers free of charge and is comprehensive in nature.” A well-implemented roadside assistance plan is good news for anyone saving up their cash for the new Italjet Dragster.
6 thoughts on “Diamo USA announces Roadside Assistance program”
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That’s very nice but how is that unique from Vespa’s, Genuine’s or TGB’s roadside assistance programs? It is unique for a Chinese manufacturer, though.
I will say having Chinese scooter manufacturing experience probably means we can expect improved Italjet quality, which was notoriously poor.
That’s sort of why I left the “unique” part in quotes, I wasn’t sure how she was justifying that. : )
I did ask her about the length of the program (one-year? lifetime?). That may set it apart. Still, it’s good to see Diamo taking some steps to become “more legitimate.” Now if we can just actually see a real Italjet Dragster in person…
Also, Mathu from Diamo insists that the Dragsters will be built in Italy, though the Italjet Grifon “could be” built by Hyosung in Korea. Since the Grifon appears to be a slightly modified Hyosung design, that’s not surprising, but you’re right, many scooterists may be more comfortable buying a Taiwanese or Korean scooter than Italian, ha.
I don’t know if you remember, but when Italjet was around the first time, they didn’t exactly have a stellar reputation. They may have used Piaggio engines, but the rest of the QC was utter crap. It didn’t help that the US Italjet distributor (who is still the Malossi distributor) had a reputation for utter crap customer service, as well.
Ironically, I used to see several Torpedoes tooling around Salt Lake City even as recently as last year.
From what I remember hearing at the time, the quality was’nt terrible, but it wasn’t great either (considering the price), and parts supply/dealer training was pretty lacking (not to mention the supply of bikes in the first place). Dealers have told me they were hard to work on, as far as parts access, but I imagine in retrospect that had something to do with the fact that most dealers were used to vintage Vespas and Lambrettas or motorcycles. They had at least two or three different distributors in the few years they were available, and none of them were highly regarded from what I can tell.
Trish has one of the piaggio engined Torpedos and it’s way reliable, probably the most reliable scoot we’ve owned. I think the problems mostly had to do with the distributor they didn’t seem to care. If shops were smart they’d just order the parts from overseas. (I probably cursed scoot now, I’ll catch fire on her way home)