On April 13th, Lance Powersports published an open letter to SYM owners explaining the current SYM situation. An Eastern-U.S. distributor has still not been named, but Lance’s new sister company, Alliance Powersports, will handle left-coast distribution and has taken over SYM parts and warranty service nationwide. SYM owners should contact their dealer for parts and service, dealers should contact Alliance for parts/warranty support. Lance/Alliance National Sales Manager Mike Hickman also tells us that Alliance can supply new bikes to Eastern dealers until an Eastern distributor is named. The full letter and Hickman’s contact info follows.
Dear SYM Owners,
This letter is to announce that Alliance Powersports Inc, sister company to Lance Powersports, will be the new US West region distributor for SYM effective April 2011.
Alliance is proud to have the opportunity to represent SYM in the US and privileged to serve your needs. Continued customer and dealer support is our top priority and we are focused and determined to restore immediate support.
During this transition period, we are working closely with SYM manufacture to expedite all service related support. Warranty support has resumed and all parts orders are expedited to dealers nationwide. If you require any warranty service or parts related support, please contact your local authorized SYM dealer for assistance.
If you have difficulty finding a local SYM dealer or need further assistance, please contact us and we will be more than happy to further assist you: firstname.lastname@example.org
We have also initiated construction on our new website: www.alliancepowersports.com, which will showcase SYM scooters and provide news and updates. We anticipate our new website to be completed in or around July 2011.
Moving forward, we pledge to continue the path in supporting the scooter culture and scooter enthusiast by building a more focused, stronger and more service oriented SYM distribution in the US.
Thank you for your patients, understanding and support in SYM brand.
Alliance Powersports Inc.
SYM dealers can contact:
National Sales Manager
3788 Milliken Ave #C
Mira Loma, Ca 91752
PH# (951) 361-9000 ex. 111
FAX# (951) 361-9393