Two recent examples of Piaggio’s dedication to customer service have surfaced on ModernVespa.com: First, customers who bought Vespa and Piaggio scooters last year are just now getting their “roadside assistance” cards, some with mere weeks left in their plan. Sure, the plan was active all along, but if you promise a card, send the card, quickly, it’s good business. (Visitors to VespaUSA.com have reported months-long delays in getting brochures, you’d think it’d be in Piaggio’s interest to respond to sales inquiries quickly!
Far worse, some GT60 buyers (who paid $1500 extra for the limited edition) have been waiting over four months for the box of gifts that was promised with the scooter. Dealers claim the boxes weren’t sent with the scooters, or that Piaggio sent the wrong quantity of boxes. Some customers that did get their box complain that their box number doesn’t match their scooter number (a valid complaint, as they were designed to be collectors’ items). Some errant boxes have been sold recently on eBay, adding to the confusion and ire.
UPDATE: read Andrea’s comment below, explaining the timing of the roadside assistance cards.